Terms of Service

Effective Date: 25 August 2025

Welcome to Jesselton Pixel Sdn. Bhd. (“Jesselton Pixel,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website www.jesseltonpixel.com, services, and any related platforms operated by Jesselton Pixel. By using our services, you agree to be bound by these Terms. If you do not agree, please discontinue use of our services.

1. Our Services

Jesselton Pixel provides a range of services including:

Digital marketing solutions
Strategic consultation for SMEs in tendering, bidding, and proposal writing
Live webinars and online classes
Corporate training and face-to-face consultation

We reserve the right to modify, expand, or discontinue services at our discretion.

2. Eligibility

By using our services, you represent that you are:

At least 18 years old, or using our services with parental/guardian consent if under 18
Authorized to enter into binding contracts on behalf of yourself or your company
Complying with all applicable local, state, and international laws

3. Account Registration

Some services may require account registration. You agree to:

Provide accurate, complete, and updated information
Maintain the security of your login credentials
Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Payments & Billing

Fees for services will be displayed at the time of purchase or invoicing.
Payments must be made in full before services are rendered unless otherwise agreed in writing.
All fees are quoted in Malaysian Ringgit (MYR) unless stated otherwise.
We may use third-party payment processors to handle transactions.

5. Cancellations & Refunds

Refunds may be issued only in accordance with our Refund Policy (to be published separately or included here if you want).
Certain services (such as consultation sessions, webinars, and training events) may be non-refundable once confirmed.

6. Use of Services

You agree not to use our services to:

Engage in unlawful, fraudulent, or harmful activities
Infringe on intellectual property rights
Spread malicious software, spam, or harmful content
Disrupt or interfere with our website, servers, or systems

Violation of this clause may result in suspension or termination of access.

7. Intellectual Property

All content, materials, branding, and intellectual property on our website and platforms are owned by Jesselton Pixel Sdn. Bhd. or licensed to us. You may not copy, reproduce, or distribute our content without prior written permission.

8. Third-Party Tools & Services

Our services may integrate with third-party platforms (such as Zoom, AWS, Google Cloud, analytics providers, and payment processors). We are not responsible for the terms, practices, or availability of such third-party services.

9. Limitation of Liability

To the maximum extent permitted by law:

Jesselton Pixel shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
Our total liability shall not exceed the amount you paid to us for the specific service giving rise to the claim.

10. Indemnification

You agree to indemnify and hold Jesselton Pixel harmless from any claims, damages, or expenses resulting from your misuse of our services or violation of these Terms.

11. Data Protection & Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and safeguard personal data.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kota Kinabalu, Sabah.

13. Changes to Terms

We may update these Terms from time to time. The latest version will always be published on our website with the effective date clearly shown. Continued use of our services after updates constitutes acceptance of the revised Terms.

14. Contact Us

For questions regarding these Terms, please contact us at:

Jesselton Pixel Sdn. Bhd.
K2-08-10, SOVO Block K2, Aeropod Commercial Centre, Jalan Aeropod (Off Jalan Kepayan), 88200 Kota Kinabalu, Sabah, Malaysia.
Email: hello@jesseltonpixel.com

Terms of Service

Where Innovation Meets Growth

Unlock the Secret of Product Management in our Free Master Class