Privacy Policy

Effective Date: 25 August 2025

Jesselton Pixel Sdn. Bhd. (“Jesselton Pixel,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe, responsible, and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

1. Who We Are

Company Name: Jesselton Pixel Sdn. Bhd.
Address: K2-08-10, SOVO Block K2, Aeropod Commercial Centre, Jalan Aeropod (Off Jalan Kepayan), 88200 Kota Kinabalu, Sabah, Malaysia
Email: hello@jesseltonpixel.com

This policy applies to all services provided by Jesselton Pixel, including our website, digital marketing services, consultation services, webinars, and related platforms.

2. Information We Collect

We collect both personal and non-personal information:

Personal Information:
Names, email addresses, phone numbers, billing details, company information, and any other details you provide when registering, purchasing services, or contacting us.

Non-Personal Information:
Cookies, IP addresses, browser type, analytics data, device information, and browsing behavior on our website.

3. How We Use Your Information

We use collected information for the following purposes:

To provide and deliver our services
To process payments and issue invoices
To communicate with you regarding services, updates, and customer support
To send marketing and promotional communications (with your consent where required)
To analyze website traffic and user behavior for service improvement
To comply with legal and regulatory obligations

4. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties for the following purposes:

Payment processors (for billing and transactions)
Analytics providers (to measure website and service performance)
Advertising platforms (for marketing campaigns)
Webinar and collaboration tools (such as Zoom, BigBlueButton)
CRM and cloud hosting providers (AWS, Google Cloud)

All third parties are required to handle your data securely and only for the purposes specified.

5. Cookies & Tracking Technologies

We use cookies, tracking pixels, and analytics tools to improve website functionality, measure performance, and provide a better user experience. You may adjust your browser settings to refuse cookies, but this may affect site functionality.

6. Data Storage & Security

Your data is stored on secure local servers and reputable cloud providers (AWS, Google Cloud). We implement strict safeguards including:

SSL encryption for data transmission
Access control and authentication
Regular monitoring and updates

7. Your Rights

In compliance with Malaysia’s PDPA and international standards (GDPR/CCPA), you have the following rights:

Access to the personal data we hold about you
Correction of inaccurate or incomplete information
Deletion of your personal data (“right to be forgotten”)
Withdrawal of consent for data processing
Restriction or objection to certain processing activities
Data portability (for GDPR-covered users)

To exercise your rights, contact us at hello@jesseltonpixel.com

8. Children’s Privacy

Our services are not directed at children under the age of 13 (or the relevant minimum age in your jurisdiction). We do not knowingly collect personal information from children.

9. International Compliance

While Jesselton Pixel is based in Malaysia and complies with the Personal Data Protection Act 2010 (PDPA), we also follow applicable international laws such as the General Data Protection Regulation (GDPR) for EU users and the California Consumer Privacy Act (CCPA) for users in California.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements. The latest effective date will always be shown at the top of this page.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: hello@jesseltonpixel.com
Address: K2-08-10, SOVO Block K2, Aeropod Commercial Centre, Jalan Aeropod (Off Jalan Kepayan), 88200 Kota Kinabalu, Sabah, Malaysia

Privacy Policy

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